CAPEC-412

Detailed Abstraction Level
Meta — Very abstract, high-level category
Standard — Specific enough to understand
Detailed — Tied to specific technique Draft MITRE CAPEC Status
Stable — Fully reviewed and complete
Draft — Under development
Incomplete — Partially defined
Deprecated — No longer recommended
Obsolete — Replaced by another CAPEC Severity: Low
Pretexting via Customer Service

Description

An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.